Terms and Conditions

Thank you for taking the time to look at our terms and conditions. We have covered everything you will need but if you have any questions, please feel free to contact support@eagledetailing.co.uk and we will be happy to help.
 
General Information

We do not operate on the side of busy roads, residents-only parking spots or pay-and-display car parks. If you feel your location may be a problem, please get in touch before your booking to amend the location 
 
• The customer is responsible for removing belongings or large amounts of rubbish from the vehicle. This must be done in advance as we do not accept any responsibility for any lost or damaged items.
• If rubbish or belongings are not cleared before your appointment, this could result in additional fees as it will cause delays within our services.
• Customers must notify if there is any damage to the vehicle that could become worse when performing a service. For example: loose badges, loose carpet, flaking paint, etc. We will not accept any liability if any further damage is caused.
• The customer MUST remove baby seats before the service and replace them after the service. We will not attempt to remove baby seats if they are left but we will clean them. This will result in the area underneath the baby seat to remain dirty.
• Big vehicles with high roofs such as vans will be cleaned as best as they can. We have equipment that allows us to wash roofs but at no given point will we climb onto the roof to ensure it is cleaned thoroughly.

Bookings & Availability
 
• When booking your appointment, it is important that you list as much information as possible. If extra work is required to ensure your vehicle is cleaned to our standard, then extra charges will apply as it causes delays to our schedule and can ultimately result in loss of earnings
• Booking times are an estimate and we will do our best to stick to the timing of the bookings for our customers. If we are going to be late then we will make every effort to make sure you are aware well in advance.
• If you choose the wrong vehicle size when booking, then you will either be charged or refunded the difference. 
• Before we leave your booking, we will ask if you are interested in our maintenance programme. full information will be provided on the day.
 
Payments & Deposits
 
• When booking on our website, you will be asked to pay a deposit to secure your booking. You will then be expected to pay the remaining balance on completion of the job
• We request for the remaining balance to be paid upon completion of the service. We can provide a variety of different payment options to suit your needs.
• If for any reason, you fail to pay after the service is complete. You will be given a maximum of 24 hours to pay via a payment link or direct bank transfer. If you fail to do this then additional charges of £5 a day will be added to your balance. If you fail to pay within 7 days of the service, then additional charges of £7.50 a day will be added to your balance. After 14 days of no payment, we will take legal action against you, and you will have to pay the full amount and the legal fees alongside the remaining balance of the service.
• The deposit is non-refundable and must be paid at least 24 hours before your booking time slot.
• Customers will receive a paper copy of their booking details along with the price and payment details if they wish to pay via bank transfer.
• Customers with bookings outside of our mileage range will receive additional mileage fees. Our fixed rate is £0.70p per mile. Customers will only be expected to pay for the miles covered outside of our range and for the trip from our location to theirs.

SERVICES
 
• Our services are available to anyone and everyone in the United Kingdom. We may consider travelling if we feel the job is right, however, we will charge additional fees for mileage (see Payments & Deposits section for more information)
• If you wish to book outside of our mileage area then it's best to contact us for a quote as mileage will be charged on top.
 
CANCELLATION POLICY
 
• If you wish to cancel your booking then you must do so 48 hours before your time slot. If you fail to do so then you will be expected to reschedule your appointment to a time within the next 14 days. If this is not possible then you will be expected to pay 50% of your booking value to cover for loss of earnings. 
• As the company, we have the right to cancel your booking for any reason at any time if we feel that it is necessary

WEATHER CONDITIONS

• We only operate in heat conditions from 5 degrees to 30 degrees to reduce the chance of weather conditions damaging your vehicle.
• We will attempt to operate in the rain if possible
• If we feel weather conditions may alter the results of the finished product, we will ask you to reschedule your booking.
 
PRIVACY POLICY
 
• At Eagle Detailing, we promise to keep all information you provide confidential. We will never share any personal information with any third party. The only time we would share information is for our email marketing software, which you will always have the option to unsubscribe if you'd like.
• We don't store any vehicle information such as Vehicle registration plates or VINs
• We always take photos/videos of your vehicle during the service to use on our social media platforms. Number plates will be blurred if requested.
• If we wish to use photos/videos of your car for marketing purposes. We will contact you to ensure it is okay with you first. Only when we have permission, we will proceed.